Terms and Conditions

1. About us.
Outdoor play Devon ltd is registered in England and Wales company number 09951785. Our
registered office is Unit 2b, Crosspark, Dainton Elms Cross, Marldon Road, Ipplepen, Newton
Abbot, Devon, TQ12 5TY.
2. Quotes
Once a quote is given this will be valid for 60 days from the date of quote and after this time prices
will need to be confirmed and if necessary amended to reflect any price increase.
3. Pricing
When an order has been placed you will receive a full written copy detailing all pricing and
description of the product or products ordered and in the event of any price increases that we shall
incur prior to order confirmation shall be payable by the customer.
4. Delivery
For delivery only products we will confirm within 7 days a mutual day and time for delivery. In an
event of unforeseen circumstances by yourselves we will need to be contacted as soon as
possible.
5. Security
Outdoor play Devon ltd will accept responsibility for the protection of the equipment and materials
for the duration of the period of the works unless otherwise stated. Site works will be protected by
plastic barrier fencing throughout the installation, Outdoor Play Ltd have not included for the
provision of heras type fencing, if this is required an extra cost will be incurred.
6. Facilities and Ground
Our quote is based on our original site visit and if circumstances have changed when we arrive on
site to do the Installation works this could occur additional costs.
On commencement of work, if asbestos is found on site, all associated costs for removal or any
delay’s suffered will be chargeable to the customer.
7. Aborted Works
Outdoor Play Devon Ltd require 72 hours notice in the event of change in the schedule of works
and reserve the right to charge for an aborted commencement of works, this will be charged at
£500 plus 20% VAT if the cancellation falls within the 72 hour period.
If the employees of Outdoor Play Devon Ltd have physically arrived on site to commence work and
are unable to for reasons beyond our control which we should have been advised about there will a
daily charge of £850 plus 20% VAT until works can be started.
8. Planning Permission
It is the customers responsibility to ensure that planning permission has been obtained by any local
authority required and Outdoor Play Devon Ltd will under no circumstances accept any liability for
failure to comply with local authority rules.
9. Guarantee
Our timber equipment is guaranteed for a period of 20 years from completion of work date, this is
made up of 1 year parts and labour and 19 years of parts only. The replacement part or parts is
only to be fitted by Outdoor Play Devon Ltd to make sure it has been carried out to the correct
standard.
Rubber safety surfacing is guaranteed for 5 years from the completion of work date, this is made
up of 1 year parts and labour and 4 years parts only.
Ropes are guaranteed for 2 years from the completion of work date, this is made up of 1 year parts
and labour and 1 year parts only.
Plastics are guaranteed for 5 years from the completion of work date, this is made up of 1 year
parts and labour and 4 years parts.
Swings are guaranteed for 5 years from the completion of work date, this is made up of 1 year
parts and labour and 4 years parts.
Playground markings both Epoxy and Thermoplastic will be assessed for suitability in each case
this is due to the condition of the surface that the material will be applied to.
Our guarantee does not apply if the product has been reinstalled from its original location and if in
the case that the product has been re sold or has been modified or repaired by any other one than
the manufacturer.
Our guarantee does not cover, abuse and vandalism of equipment, fire damage, lack of
supervision, chemical damage, dis colourisation, subsidence, floods, lack of maintenance, warping,
shakes, air cracks and other normal timber characteristics.
Our timber is installed to a 5mm tolerance.
Guarantees are only valid once full payment is made and completed.
10. Safety Surface
If Outdoor Play Devon Ltd are providing a top safety surface it is the customers responsibility to
make sure that the sub base is to the required specification relevant to the top surface being laid.
There will be additional costs if this hasn’t been carried out prior to our commencement of work.
Where Outdoor Play Devon Ltd is installing a complete safety surface we will make sure that the
depth of surface is compliant with the equipment being installed.
It is the customers duty to check weekly that the safety surface is at the required level for fall height
of the equipment where bark, sand or similar loose surface is being used and must topped up
accordingly.
11. Drainage and Utilities
It is the customers responsibility to ensure good drainage to any site. We can not be held
responsible for any drainage issues, loss or damage caused by this.
12. After Care
After works have been completed and signed off it is the customers responsibility to have an
independent yearly inspection by an approved company to make sure that all equipment is safe
and still complies with the relevant standards and report any issues that need attention to Outdoor
Play Devon Ltd.
13. Copyright and Infringement of patents
Outdoor Play Devon Ltd will under no circumstances be held responsible in any way regarding any
copyrights of design or any patents that may infringe on any legal matters both now and in the
future. It is the duty of the customer to indemnify us against all costs and damages incurred as a
result of the above.
14. Unforeseen Circumstances
If for any reason we have to cancel scheduled works due to goods not arriving from our suppliers,
we reserve the right to reschedule works without incurring costs from yourselves for missed
deadlines. We will always communicate if we have any problems prior to commencement.
15. Payment
We reserve the right to ask for a 50% deposit if required which will need to be cleared funds due
14 days before works are started.
All payments will be due 30 days after invoice date and any late payment will incur a late payment
charge of 5% daily until the invoice is paid in full.
charge of 5% daily until the invoice is paid in full.